Thank you for shopping at https://www.jordanshop.us/. This Shipping Policy outlines our procedures and regulations regarding order processing, shipping, and delivery.
- Order Processing Time
Orders will be processed within 1 to 3 business days following successful payment.
Order processing takes place Monday through Friday, excluding weekends and public holidays.
Orders submitted after 4:00 PM on Friday will be processed on the following Monday.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.
Please note that order processing time and shipping transit time are two distinct concepts. - Delivery Destinations
Currently, we offer shipping services to customers located within the United States.
The range of available delivery destinations may vary depending on the service coverage areas of our partner carriers. If you are unable to select your region during checkout, it indicates that shipping services are currently unavailable for that destination. - Estimated Delivery Time
Estimated delivery times vary depending on the destination.
The delivery times listed above are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
- Shipping Fees
All orders qualify for free shipping.
We may occasionally offer special free shipping promotions. If such a promotion is currently active, relevant details will be prominently displayed on the checkout page.
Once an order has shipped, any shipping fees paid are non-refundable. 5. Order Tracking
Once your order has shipped, you will receive a tracking number via email.
It may take 2 to 5 business days for tracking information to update, depending on the carrier’s processing speed.
- Delivery Delays or Lost Packages
Although we partner with trusted shipping providers, delivery delays may still occur due to the following reasons:
Customs inspections
Adverse weather conditions
Service disruptions by the shipping carrier
Seasonal peaks in demand
If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance.
- Incorrect Delivery Address
It is the customer’s responsibility to provide accurate delivery information during checkout. If an incorrect or incomplete address was provided and the order has already been shipped, we may be unable to modify the delivery address.
If the package is returned due to incorrect address information, additional shipping fees may apply for reshipment.